Start a live conversation with our agents!

Need help? You can always reach us via email.

Download the App (Apple)

Download the App (Google Play)

LBLA Cosmetics

LBLA Beauty

LBLA Training

LASHBOX LA Shop

LBLA

Where is my order?

How do I add or remove items from my orders?

How do I update the address for my order?

How can I cancel my order?

How can I access my previous orders?

Why did my order get cancelled?

My order is lost/missing.

Why can anyone buy from you?

Why am I being charged twice for the same order?

ORDERS

I didn’t receive a shipping confirmation e-mail.

How will I know when my order ships?

What shipping methods are available?

How long until my order arrives?

What is transit time?

Do you ship internationally?

I picked overnight shipping and it’s late.

Where do you ship orders from?

Pick Up

SHIPPING & DELIVERY

What is your return policy?

I refused my package.

I have package protection.

Can I return cosmetics?

RETURNS

What are your lashes made of and are they vegan?

What is the difference in all of your lashes?

How often does my client need a fill, and what does 7 to 8 weeks retention mean?

What lash curls do you carry?

I need help finding the right lash for me.

What lashes do you recommend for different techniques?

LASHES

What glue is right for me?

Is the adhesive Latex Free?

Are your adhesives oil free or oil resistant?

Are your adhesives and products hypoallergenic?

Do you recommend using a nano-mister?

Do you recommend washing lashes right after an application for those that may have a history of allergic reactions?

How often is a new drop of adhesive needed?

I need help troubleshooting my adhesive. Can you tell me why it isn’t working?

Can I store the glue in a fridge once it is opened?

How do I take care of my glue?

ADHESIVES

How can I access my subscription?

I need to change my charge date.

How can I cancel subscription?

Can I skip a month?

Can I customize the renewal dates?

How can I change my glue subscription?

SUBSCRIPTIONS

What tweezer is good for beginners?

What tweezer is good for classic?

What tweezer is good for volume?

What tweezer is good for mega volume?

Are they supposed to have a gap in the tip?

Why are the tweezers not working for me?

How do I find the right tweezer for me?

Why do my tweezers look used and scratched up?

TWEEZERS

How do I use Glue Aid?

How do I use the LBLA Bond?

APPLICATION

Do you wash the Lace It Up lashes like extensions?

Is the Bubble Lash Shampoo supposed to tingle?

Can I use Fluff Guard instead of Bubble Lash Shampoo?

AFTER CARE

ACCESSORIES

Is the Precision Bond in transparent and black the same adhesive as the Precision Duo adhesive?

Can you use the precision single or precision duo adhesive for Lace It Up and strip lashes?

BEAUTY PRODUCTS

What is Be Naked?

Can I use the Be Naked Cleaning Foam/ Gel instead of Bubble Lash Shampoo to clean my lashes?

What is the difference between the Be Naked line and your other products?

Do you sell this line for retail?

How often can I use the Be Naked Cleansing Foam/Gel?

BE NAKED COLLECTION

Can you use this for brow lamination?

How long do you leave each step on for?

How often can you lift lashes?

Can you lift and then tint lashes?

Lift Box Lash Lift Kit Instructions

LASH LIFT

How do I sign up for a class?

What are the requirements to take a class?

How much does a class cost?

Which payment methods are accepted?

Can I pay in installments?

What does my class include?

How do I become certified?

Do our classes count for professional credits?

Can I get a refund?

How do I become an LBLA educator?

TRAINING

Do you offer wholesale?

What discount options are available?

What is the minimum I need to spend for a wholesale account?

What information will you need from me?

What is the suggested retail price?

WHOLESALE

I can't access my account.

The code is not working.

How can I pay with a payment plan?

I am having trouble checking out.

Code and promotion exclusions.

TECHNICAL ISSUES

How can I pay?

PAYMENT OPTIONS

APP Exclusive : Memorial Day Promotion - Terms and Conditions 2025

Exclusive End of Summer Warehouse Sale

Special Offers

Lashbox LA Lash Artist of the Year Awards

How can I update my mailing address for my subscription?

UGC