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TECHNICAL ISSUES

Having trouble with your account or at checkout? Let us help!

I can't access my account.

If you are having issues logging into your account,  please email us at [email protected]. We will be able to send you an email that resets your password. If you have not yet activated your account, we may kindly send over an account invite.

The code is not working.

We would be happy to explain the possible error you are receiving. If you were offered a monthly discount code. They are set to expire by the end of each month. If you did not use the said code, you may reach out to customer service so we may provide

How can I pay with a payment plan?

Please follow the regular checkout process to complete your transaction. Note that if you choose any of the Express Checkout options like ShopPay or Gpay, you won't be able to use the afterpay method. If you accidentally selected an Express Checkout

I am having trouble checking out.

Please email us at [email protected] as soon as possible with detailed information regarding the issue you are experiencing.

Code and promotion exclusions.

Discounted and sale items are excluded from all additional discount codes and promotions. Free Shipping for the US is only valid at lashboxla.com on order purchases of $150+. No promo code necessary. Offer valid only on in-stock items, no rain checks