At LashBox LA, we are proud to offer reliable shipping options and support our customers throughout their shopping experience. Below you will find important information regarding our shipping procedures, processing timelines, order changes, package p

<h1 id="isPasted">LBLA Shipping &amp; Return Policy</h1>At LashBox LA, we are proud to offer reliable shipping options and support our customers throughout their shopping experience. Below you will find important information regarding our shipping procedures, processing timelines, order changes, package protection, returns, and exchanges.We offer flat-rate shipping options for the continental United States (the 48 contiguous states). Shipping options are also available for Alaska, Hawaii, and Puerto Rico; however, additional shipping fees may apply.Most orders are shipped via FedEx. Orders are shipped and delivered to valid mailing addresses on business days only (Monday&#x2013;Friday, excluding major holidays).Shipping rates and available shipping options can be calculated prior to completing checkout.<h2 id="free-shipping-promotion">Free Shipping Promotion</h2>Free shipping is available for qualifying continental U.S. orders placed through&#xA0;<a href="http://lashboxla.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://lashboxla.com&amp;source=gmail&amp;ust=1785516898409000&amp;usg=AOvVaw3a34Oi6HTCV2L5DrOaSO_z">lashboxla.com</a> with a merchandise subtotal of $150 or more. No promo code is required.Please note:<ul><li>Free shipping applies only to in-stock items.</li><li>Free shipping is not valid on previous purchases.</li><li>No rain checks will be issued.</li><li>Free shipping cannot be exchanged for cash or credit.</li><li>Free shipping does not apply to Alaska, Hawaii, or Puerto Rico.</li><li>Offer terms are subject to change at any time without notice.</li></ul>Free shipping applies to standard shipping options available through our designated carrier service.LashBox LA reserves the right to cancel orders due to unauthorized use of our website, fraudulent activity, or violations of our Terms of Use.<h1 id="shipping--processing-policy">Shipping &amp; Processing Policy</h1>To help ensure your order arrives as expected, please note that order processing time and shipping transit time are two separate timeframes.<h2 id="order-processing">Order Processing</h2>All orders require a 48&#x2013;72 business hour processing time before they are fulfilled and transferred to the shipping carrier.<ul><li>Orders placed before 11:00 AM PST on a business day begin processing the same business day.</li><li>Orders placed after 11:00 AM PST, on weekends, or on major holidays will begin processing on the next business day.</li><li>Business hours are Monday through Friday and exclude weekends and major holidays.</li><li>During peak seasons or periods of exceptionally high order volume, processing times may be extended to 4&#x2013;5 business days. We appreciate your patience and understanding during these busy periods.</li></ul>Please note that selecting an expedited shipping method does not reduce or eliminate the order processing timeframe.<h2 id="shipping-transit-time">Shipping Transit Time</h2>Shipping transit time begins only after your order has been fulfilled, transferred to the shipping carrier, and receives its first carrier scan.Please note:<ul><li>Transit time does not include order processing time.</li><li>Transit time is calculated in business days only.</li><li>Weekends and major holidays are excluded from transit time.</li><li>Delivery estimates are based on the shipping method selected at checkout.</li></ul>Important: Ground shipping refers to your package traveling by truck through the carrier&#x2019;s ground transportation network rather than by air. Delivery times vary depending on the distance between our warehouse and your shipping address, so customers located farther away should expect longer transit times. If you require a faster delivery option, we recommend selecting One Rate Shipping, which travels by air, or an Overnight Shipping option at checkout.Once a package has been transferred to the shipping carrier, delivery timelines are managed by the carrier. While we work hard to process every order as quickly as possible, transit delays caused by the shipping carrier are outside of our control.<h2 id="overnight-shipping">Overnight Shipping</h2>For the best opportunity for same-day processing, overnight orders should be placed before 12:00 PM PST on a business day.<ul><li>Overnight orders placed before 12:00 PM PST on a business day are eligible for same-day processing.</li><li>Overnight orders placed after 12:00 PM PST will be considered next-business-day overnight orders and will be processed on the following business day.</li><li>Overnight shipping transit is based on business days only and does not include weekends or major holidays.</li><li>Overnight orders shipped on Friday are delivered on the next business day, which is typically Monday.</li><li>Overnight orders placed after 12:00 PM PST on Friday, or anytime over the weekend, will be processed on Monday and are expected to be delivered on Tuesday, excluding major holidays.</li></ul>We encourage customers to place orders as early as possible to allow adequate time for processing and shipping, especially when ordering for a specific event, appointment, or deadline.<h1 id> </h1><h1 id="international-shipping">International Shipping</h1><h2 id="ordering-outside-of-the-united-states">Ordering Outside of the United States</h2>LashBox LA proudly supports customers worldwide. If you are located outside of the United States, we recommend placing your order through one of our international LBLA distributors whenever possible. Our distributors provide a more convenient ordering experience with local shipping options and regional support.To find your closest LBLA distributor, visit&#xA0;<a href="http://www.lashboxla.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.lashboxla.com/&amp;source=gmail&amp;ust=1785516898409000&amp;usg=AOvVaw1qSZ7T53Ck9hkpYPiPl79q">www.lashboxla.com</a> and select the country dropdown menu under &#x201C;US&#x201D; to view available distributors in your region.Our current international distributors include:<ul><li>Australia</li><li>Belgium</li><li>Brazil</li><li>Canada</li><li>Czech Republic</li><li>Dubai</li><li>France</li><li>Germany</li><li>Greece</li><li>Indonesia</li><li>Mexico</li><li>Netherlands</li><li>Slovenia</li><li>Switzerland</li><li>United Kingdom</li></ul>Please note that product availability may vary by distributor. Some products available on LashBoxLA.com may not be carried by our international distributors.If you are interested in purchasing a product that is not available through your local distributor, you may contact LashBox LA directly to inquire about availability and international ordering options.<hr><h2 id="international-duties-taxes-customs--additional-fees">International Duties, Taxes, Customs &amp; Additional Fees</h2>Customers who choose to place an international order directly through LashBoxLA.com are responsible for any duties, taxes, VAT, customs fees, or additional charges required by their destination country.International customers are responsible for understanding their country&#x2019;s import regulations and any fees that may apply before placing an order.LashBox LA is not responsible for customs delays, rejected shipments, or additional fees imposed by the destination country. For specific information regarding import requirements, please contact your local customs office.<hr><h2 id="refused-or-returned-policy-for-all-orders">Refused or Returned Policy for ALL Orders</h2>If a package is refused by the recipient and returned to LashBox LA, a refund may be issued for the product(s) only, provided the items are received in their original, unused condition.Please note that any return shipping fees, customs duties, taxes, or additional charges billed to LashBox LA by the carrier will be deducted from the refund amount. <h1 id="order-changes--cancellations">Order Changes &amp; Cancellations</h1>If you need to make a change to your order, please contact our customer service team at&#xA0;<a href="mailto:contact@lashboxla.com" target="_blank">contact@lashboxla.com</a> as soon as possible after placing your order.We will do our best to accommodate your request; however, once an order has entered processing, fulfillment, or has shipped, we are unable to guarantee changes or cancellations.<h2 id="address-changes">Address Changes</h2>Customers are responsible for providing accurate shipping information at checkout. An order confirmation email is sent after purchase and includes the shipping address provided at checkout. Please review your order confirmation carefully and notify LashBox LA of any address corrections as soon as possible before your order is fulfilled.If your order has not yet been fulfilled, we are happy to assist with an address change at no additional cost.If your order has already shipped and an address update is required, we may be able to request an address change with the carrier for a $20 carrier rerouting fee.Please note:<ul><li>Address changes are not guaranteed once a package has left our facility.</li><li>Carrier restrictions may prevent an address change from being completed before delivery.</li><li>LashBox LA will work with the carrier to submit the request as quickly as possible; however, final approval is determined by the carrier.</li></ul>LashBox LA is not responsible for delays, lost packages, or additional fees caused by incorrect shipping information provided by the customer.<hr><h1 id="package-protection">Package Protection</h1>LashBox LA offers optional Package Protection through Redo, which provides coverage for eligible shipping-related issues, including qualifying lost and damaged packages.If Redo Package Protection was added to your order and you experience an eligible issue with your shipment, please submit a claim through the Redo Returns Portal:<a href="https://www.lashboxla.com/apps/redo/returns-portal" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.lashboxla.com/apps/redo/returns-portal&amp;source=gmail&amp;ust=1785516898409000&amp;usg=AOvVaw1v2_wYx0TbcEcmrd__1FR5">https://www.lashboxla.com/apps/redo/returns-portal</a>Once a claim is submitted, Redo will review your request and communicate with you directly via email regarding any additional information needed.Redo and/or the LashBox LA customer service team may request additional documentation or information to support your claim. Any requested information must be submitted within the provided timeframe in order for the claim to continue being reviewed.If you are unsure whether Redo Package Protection was added to your order, you can verify by checking your order confirmation email or logging into your account. Redo Protection will appear as a separate item included in your order.For more information regarding Redo Package Protection, including coverage details, claim requirements, and eligibility guidelines, please review our Package Protection Policy:<a href="https://lashbox-la-help-center.gorgias.help/en-US/package-protection-policy-4828306" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://lashbox-la-help-center.gorgias.help/en-US/package-protection-policy-4828306&amp;source=gmail&amp;ust=1785516898409000&amp;usg=AOvVaw0xJpqECXag8UETJgc-2Sds">https://lashbox-la-help-center.gorgias.help/en-US/package-protection-policy-4828306</a><hr><h1 id="redo-package-protection-claim-guidelines">Redo Package Protection Claim Guidelines</h1><h2 id="lost-packages-stuck-in-transit">Lost Packages (Stuck in Transit)</h2>For packages that are lost or have stopped receiving tracking updates:Domestic Orders: Claims may be approved no earlier than 5 days and no later than 30 days from the last tracking update.International Orders: Claims may be approved no earlier than 20 days and no later than 30 days from the last tracking update.Customers may submit a claim earlier; however, they may be asked to wait until the required timeframe has been met before the claim can be processed.<hr><h2 id="damaged-packages">Damaged Packages</h2>For packages that arrive damaged:Claims may require photos of the damaged package and/or damaged items for review.Damage claims must be submitted no later than 15 days from the date the order was marked delivered.Once a claim is submitted within the required timeframe and all requested information has been provided, claims are typically reviewed and resolved within 24 hours.<hr><h2 id="stolen-orders--address-issues">Stolen Orders &amp; Address Issues</h2>Package Protection does not cover theft after delivery. Once a package is marked as delivered to the address provided at checkout, it is considered received.Coverage does not apply to orders successfully delivered to the address entered at checkout and shown on the shipping label.Customers are responsible for ensuring their shipping address is correct prior to fulfillment. Address changes must be requested before shipment.Orders delivered to an incorrect or outdated address are not eligible for Package Protection coverage.<hr><h1 id="returns--exchanges">Returns &amp; Exchanges</h1>LashBox LA offers returns and exchanges through our Return Portal powered by Redo.To submit a return or exchange request, please visit:<a href="https://www.lashboxla.com/apps/redo/returns-portal/login" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.lashboxla.com/apps/redo/returns-portal/login&amp;source=gmail&amp;ust=1785516898409000&amp;usg=AOvVaw3zhHBpEtxISbuf1VJ3xuT9">https://www.lashboxla.com/apps/redo/returns-portal/login</a>All return and exchange requests must be submitted within 30 days of delivery.To be eligible, items must be:<ul><li>Unopened and unused</li><li>In their original condition</li><li>Eligible for resale</li></ul><h2 id="returns--exchanges-with-redo-protection">Returns &amp; Exchanges With Redo Protection</h2>Customers who purchase Redo Package Protection receive the benefit of free returns and exchanges, provided the request meets our 30-day return policy requirements.For more information regarding Redo Package Protection, including coverage details and claim requirements for lost or damaged packages, please review our Package Protection Policy:<a href="https://lashbox-la-help-center.gorgias.help/en-US/package-protection-policy-4828306" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://lashbox-la-help-center.gorgias.help/en-US/package-protection-policy-4828306&amp;source=gmail&amp;ust=1785516898409000&amp;usg=AOvVaw0xJpqECXag8UETJgc-2Sds">https://lashbox-la-help-center.gorgias.help/en-US/package-protection-policy-4828306</a><h2 id="returns--exchanges-without-redo-protection">Returns &amp; Exchanges Without Redo Protection</h2>Customers who do not purchase Redo Package Protection may still request a return or exchange through the Return Portal; however, customers are responsible for the return shipping label costs.LashBox LA does not provide free return shipping unless Redo Package Protection was purchased.<h2 id="exchanges">Exchanges</h2>If the replacement item selected during an exchange has a higher value than the original item, the customer will be responsible for paying the price difference.If the replacement item has a lower value than the original item, the remaining balance will be issued as store credit in the form of a discount code that can be applied toward a future purchase.Once a return is received and approved, returns and exchanges are typically processed within 3&#x2013;14 business days.<hr><h1 id="damaged-missing-or-defective-items">Damaged, Missing, or Defective Items</h1>If you experience an issue with your order, please contact our customer service team as soon as possible so we can assist you.To help us resolve your concern quickly, we may request additional information, including:<ul><li>Order number</li><li>Photos or videos of the issue</li><li>Product details, including batch information when applicable</li></ul>Depending on the situation, LashBox LA may provide a replacement, exchange, store credit, or refund as an appropriate resolution.<h1 id="-1"> </h1><h1 id="-2"> </h1>

LBLA Policies and Guidelines

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LBLA POLICIES

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My order is lost/missing.

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Package Protection Policy

ORDERS

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Do you ship internationally?

I picked overnight shipping and it’s late.

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Pick Up

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SHIPPING & DELIVERY

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I refused my package.

I have package protection.

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RETURNS

What are your lashes made of and are they vegan?

What is the difference in all of your lashes?

How often does my client need a fill, and what does 7 to 8 weeks retention mean?

What lash curls do you carry?

I need help finding the right lash for me.

What lashes do you recommend for different techniques?

Lace It Up DIY Lashes FAQs

LASHES

What glue is right for me?

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Do you recommend washing lashes right after an application for those that may have a history of allergic reactions?

How often is a new drop of adhesive needed?

I need help troubleshooting my adhesive. Can you tell me why it isn’t working?

Can I store the glue in a fridge once it is opened?

How do I take care of my glue?

ADHESIVES

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Subscription Address Changes

Subscription Shipping Policy

SUBSCRIPTIONS

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What tweezer is good for mega volume?

Are they supposed to have a gap in the tip?

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Why do my tweezers look used and scratched up?

TWEEZERS

How do I use Glue Aid?

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APPLICATION

Do you wash the Lace It Up lashes like extensions?

Is the Bubble Lash Shampoo supposed to tingle?

Can I use Fluff Guard instead of Bubble Lash Shampoo?

AFTER CARE

ACCESSORIES

Is the Precision Bond in transparent and black the same adhesive as the Precision Duo adhesive?

Can you use the precision single or precision duo adhesive for Lace It Up and strip lashes?

BEAUTY PRODUCTS

What is Be Naked?

Can I use the Be Naked Cleaning Foam/ Gel instead of Bubble Lash Shampoo to clean my lashes?