What is your return policy?Updated 5 months ago
You've got enough to handle, let us take care of this
We want you to love LBLA Beauty products as much (if not more) than we do, which is why we provide as much information as possible on all our product labels and on our website. That being said, if you have questions about how to use a product or want to learn more, feel free to contact us at our lash hotline (424) 408-0400 or send us an email at [email protected]
Love the lashes you’re in
We understand that sometimes things don’t work out quite as planned, and LBLA Beauty is committed to making your experience the best from start to finish. If you are unhappy with the item(s) you received, we'd love to make it right. Our return process is easy, concise, and guaranteed to keep you stress free!
Key things to know:
- Ready to return? Submit your request at https://lashboxla.returnscenter.com within 30 days of your order being delivered!
- In order to offer the best return process available, our return inquiries are processed within 2-14 business days once received at our facility.
- All returns must be accompanied with a return authorization number to guarantee an orderly shipping process.
- LBLA Beauty happily provides refunds on items that are defective, unopened, unused and returned in the same condition that you received them within 30 days of your order being delivered.
- If you received any defective item(s), you may discard the item, only after submitting proof of the defect to receive a refund, store credit, or an exchange.
- We gladly issue store credit or an exchange for returned items that are opened and/or used within 30 days of your order being delivered. (accompanied by a prepaid shipping label).
- LBLA Beauty is not responsible for unauthorized returns. We will ship them back out at the buyer’s expense under the condition that the shipping invoice has been paid.
- If there are any unauthorized returns sent back and the return shipping fee isn’t paid within 3 business days, the products will be discarded.