I have package protection.Updated a month ago
Package Protection Policy (Redo)
1. Coverage Overview
Package Protection through Redo covers a one-time loss or a one-time exchange only.
Any subsequent exchanges or claims must be processed manually by the customer, and all associated fees will be the customer’s responsibility.
2. How to Submit a Claim
For all Redo Protected orders, if your order is damaged, lost, or stolen, please submit a claim through the Redo website at:
🔗 https://www.lashboxla.com/apps/redo/returns-portal
Redo will handle your inquiry and communicate with you directly via email for more details. Either Redo or our customer service team may request additional information to support your claim and will provide deadlines for submitting that information in order to proceed.
3. How to Check if You Have Redo Protection
To confirm whether Redo Protection was added to your order, you can:
Log in to your account
Check your email confirmation (Redo Protection will appear as an item in your cart)
Redo Tracking & Insurance Details
Lost (Stuck in Transit)
Domestic Orders: Claims may be approved no earlier than 5 days and no later than 30 days from the last tracking update.
International Orders: Claims may be approved no earlier than 20 days and no later than 30 days from the last tracking update.
Customers may report an issue earlier but will be asked to wait until the above timelines are met.
Stolen (Marked as Delivered)
Claims can be approved no earlier than 5 days and no later than 30 days from the delivery date.
For stolen orders over $200 USD, a police report is required.
Early reporting is allowed, but the resolution process will only begin after the required timeframe.
Damaged Items
Claims may be approved with photo evidence of the damaged item and packaging.
Reports must be submitted no later than 15 days from the delivery date.
If a claim falls within the appropriate timeframe, resolution is typically completed within 24 hours.